Privacy and Data Policy
Last Updated: 27/08/2024
At Pokeka Collector's Den, we value your privacy and are committed to protecting your personal data. This Privacy and Data Policy explains how we collect, use, and protect your information when you use our website.
1. Data We Collect
We collect the following types of personal data when you use our site:
- Personal Information: Name, email address, shipping address, billing address, and phone number, provided during account creation or checkout.
- Payment Information: Credit/debit card details or other payment information when you make a purchase. This data is processed securely through our payment provider and is not stored on our servers.
- Order History: Details of your past purchases, including products ordered, transaction amounts, and dates.
- Login Credentials: Your username and password for accessing your account on our site.
- Cookies and Tracking Data: Information about your browsing activity on our site, including essential cookies like __stripe_mid,_medusa_cart_id, and connect.sid.
2. How We Use Your Data
We use your data for the following purposes:
- Order Processing: To fulfill your orders, including payment processing, shipping, and providing customer support.
- Account Management: To manage your account, including password management, order history, and communication regarding your account.
- Communication: To send you updates about your orders, and respond to your inquiries or requests.
- Website Functionality: To maintain the security and functionality of our website, including the use of essential cookies.
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
3. Data Sharing
We may share your personal data with third parties in the following situations:
- Service Providers: We work with third-party service providers, such as payment processors and shipping companies, to facilitate your transactions and deliver your orders.
- Legal Requirements: We may disclose your data if required by law or to protect our rights and property.
4. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes using SSL encryption for transactions and limiting access to your data to authorized personnel only.
We don't store any payment information. Credit card details are never saved on our servers. You can choose to use Link, a service from Stripe, to save your details for future purchases. This service is not provided by Pokeka Collector's Den.
5. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You can request that we delete your personal data, subject to certain conditions.
- Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
- Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Objection: You can object to the processing of your personal data under certain conditions.
To exercise any of these rights, please contact us at the details provided below.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
7. Changes to This Policy
We may update this Privacy and Data Policy from time to time. Please review it periodically to stay informed about how we are protecting your personal data.
8. Contact Us
If you have any questions or concerns about this Privacy and Data Policy, or if you would like to exercise your rights under GDPR, please contact us at:
- Responsible: Guillem Pascual i Guinovart
- Registered Address: Tervuursesteenweg 52, bus 0102, 3001 Heverlee
- E-mail: info@pokeka-collectors.com
- Phone: +32 0490 64 81 05
Cookie Policy
Last Updated: 27/08/2024
This Cookie Policy outlines what cookies are, how we use them, and your rights regarding their usage.
1. What Are Cookies?
Cookies are small text files placed on your device to help websites function properly and enhance your experience. They store information that can be retrieved by the website later.
2. Types of Cookies We Use
We use only essential cookies on our website. These cookies are necessary for the basic operation of our site:
- __stripe_mid: Used to maintain your session and facilitate secure payment processing.
- _medusa_cart_id: Tracks the items in your shopping cart to ensure they remain there as you navigate our site.
- connect.sid: Keeps you logged in as you browse, so you don't have to log in repeatedly.
3. Managing Cookies
These essential cookies are critical for the functionality of our website and cannot be disabled through our site. You can manage these cookies via your browser settings, but doing so may impair your ability to use certain features, such as remaining logged in or completing a purchase.
4. Your Consent
By continuing to use Pokeka Collector's Den, you consent to the use of these essential cookies.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Please review it periodically to stay informed about our use of cookies.
6. Contact Us
For any questions about this Cookie Policy, contact us at:
- Responsible: Guillem Pascual i Guinovart
- Registered Address: Tervuursesteenweg 52, bus 0102, 3001 Heverlee
- E-mail: info@pokeka-collectors.com
- Phone: +32 0490 64 81 05