Accumulate Orders
We understand that you don’t want to pay shipping for just a few booster packs—it’s not worth it! That’s why we offer you the option to delay shipping.
You can accumulate orders at no additional cost. We will store your purchases for up to 90 days in a controlled environment, with humidity maintained within the 40-50% range. Please note that while this service is free, we are not responsible for the stored items. Once you pay for shipping, we will send all your accumulated orders together.
Shipping
At Pokeka Collector's Den, we strive to make your shopping experience as smooth as possible. Here’s how our shipping works:
- Mondial Relay: Our most affordable option, Mondial Relay offers various levels of insurance for land shipments to European countries. Delivery typically takes 3 to 7 days.
- Bpost: A popular choice within Belgium. Delivery within Belgium takes approximately 3 working days.
- PostNL: For European orders, we partner with PostNL to deliver your Japanese trading card games efficiently.
- UPS: Our fastest shipping option, featuring built-in insurance up to 100 EUR. It’s the only available option for U.S. orders and a reliable alternative for European and UK customers.
Choose the option that best suits your needs. If your destination isn’t listed or you need assistance, please contact us at info@pokeka-collectors.com, and we’ll do our best to accommodate your request.
Customs, tariffs, and other taxes:Please note that shipping does not cover these costs. We always ship from Belgium, so most EU countries will not have additional fees. If shipping outside the EU, please check with your local authorities to determine if any import taxes apply.
Insurance and Returns
Insurance: Insurance is optional and can be purchased during checkout. If you opt for insurance and your package arrives damaged, please refuse delivery and take photos of the damage. Contact us immediately at info@pokeka-collectors.com with the photos and a description of the issue. This will help us process your claim as quickly as possible.
Returns: We want you to be completely satisfied with your purchase. For items not involved in live breaks, if you are not happy with your order, you can return it within 14 days of receipt. Items must be returned in their original condition and packaging, including an intact tamper-proof seal. Please contact us at info@pokeka-collectors.com to initiate a return. Customers are responsible for return shipping costs. Due to the nature of the random contents of TCG boosters and packs, only items not opened during live breaks can be refunded. Shipping costs are not included in refunds.
Only product variants listed explicitly as "Sealed" can be returned under this scheme. Booster packs or booster boxes live opened are excluded.
Your satisfaction is our priority, and we are here to help with any concerns or questions regarding your order. Thank you for choosing Pokeka Collector's Den for your Japanese trading card game needs.